If you wish to return a purchase please notify us at store@otholondon.co.uk

We accept returns within 14 days of your purchase with receipt or proof of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Please note that all sales of sale items (those displaying a reduced price) are final. We are happy to offer a credit note or exchange only against Sale purchases and the conditions set out below will not apply.

Refunds

Once your return is received and inspected, we will notify you whether you are entitled to a return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations.

Exchanges

We only replace items if they are defective or damaged.  If you would like to exchange it for the same item, send us an email at store@otholondon.co.uk and send your item to: Studio 14, 230 Dalston Lane, London, E8 1LA, United Kingdom.

Shipping

To return the item you purchased, please mail it to: Studio 14, 230 Dalston Lane, London, E8 1LA, United Kingdom.

Refunds do not include any shipping and handling charges. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.